Drive Customer Retention through Exceptional Post Purchase Experience
Offer a branded tracking experience, customized communication, and real-time tracking visibility through a central platform that integrates with your entire ecosystem.
Decrease WISMO Queries
Equip your customers with real-time tracking information before they can ask "Where is my order?" and reduce the burden on your support staff.
Foster Customer Loyalty
Take customer experience to the next level with proactive communications throughout the delivery and return journey.
We Help Solve Your Biggest Challenges
Increased order status enquiries
Lack of visibility leads customers to contact support for order updates, causing frustration on both ends.
Managing high customer expectations
Shoppers expect personalized messaging and real-time updates on order delivery.
Inefficiency due to manual processes
Labor intensive and error-prone manual tracking causes delays and hampers business scalability.
Disconnected carrier systems
Multiple carriers mean multiple tracking formats that need fail-proof integrations for accurate tracking data.
Pitfalls of Not Addressing Your Challenges
Unable to manage WISMO queries
Delayed support results in confusion and lack of visibility around delays or exceptional situations.
Decreasing brand reputation
Inaccurate and delayed tracking updates can lead to frustrated customers and poor online ratings.
Inevitable increase in errors
Manual tracking methods lead to errors which in turn hamper the overall post purchase experience for shoppers.
Restrictions on scalability
Not having the ability to easily add more carriers & geographies can hamper the growth of the business.
A solution trusted by Global Brands
200+
Brands Enabled
64MN+
Orders Processed
150+
Integrations
50+
Marketplaces & Webstores
Track parcels in real-time
• Get central visibility of all parcels across locations, channels, and carriers.
• Identify and promptly alert exceptional situations such as delays or failed deliveries.
• Equip your support staff with accurate tracking data and improve customer interactions.
Customize Customer Communications
• Proactively send automated notifications for order confirmation, dispatch, and delivery updates.
• Personalize the communication message and customize them with your branding & logo.
• Leverage multiple channels including email, SMS, and push notifications to always keep customers informed.
Offer a Branded Tracking Experience
• Allow shoppers to track their parcels on a branded tracking page for a consistent experience.
• Easily create a customizable tracking page featuring your logo, colors, and messaging.
• Reduce customer queries by providing a self-service tracking page, minimizing WISMO (Where Is My Order) requests.
Explore Hidden Marketing Opportunities
• Drive additional sales by strategically promoting related products and upsell opportunities to customers directly on the tracking page.
• Display compelling offers or discounts for complementary items to encourage additional purchases.
• Gather valuable customer feedback through a customized and branded NPS survey for enhanced insights.
Integrate with Multiple Carriers
• Access a pre-built integration library and seamlessly connect with a diverse range of carriers.
• Easily manage all connected carriers and their related data on user friendly platform.
• Connect your entire tech stack of OMS, WMS, TMS, ERP or CRM and create a fully connected ecosystem.
Delivery, Implementation, customer support
12-hour local-time support, 7 days a week
Dedicated account managers, at all times
Assistance in local languages
Solutions Tailored to Your Business Needs
Achieve unparalleled success by embracing technology designed with your ecosystem in mind.
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